Customer Support & Logistics Coordinator (Remote with Future On-Site Requirement)

Company: Top Movers

Location: Primarily Remote (Must be willing to relocate to Kathua or Jammu, J&K in the future)

Job Type: Full-time

About Top Movers:

Top Movers is a fast-growing Australian company specializing in professional packing and furniture removal services. We are dedicated to providing a seamless and stress-free moving experience for our customers. As we expand, we are looking for a motivated and organized individual to join our team as a long-term partner in managing our customer operations.

Job Overview:

We are seeking a highly organized and communicative Customer Support & Logistics Coordinator. This is a remote position to start, but you must be willing and able to transition to working from our office in either Kathua or Jammu, J&K, in the near future. You will be the central hub for our customer communications, responsible for handling inquiries, booking jobs, dispatching our teams, and ensuring smooth day-to-day operations. Reliability and excellent communication during your shift are essential.

Key Responsibilities:

· Serve as the first point of contact for customer inquiries via phone, email, live chat, SMS, and social media (Facebook, Instagram, WhatsApp).
· Convert inquiries into confirmed bookings by understanding customer needs and providing accurate quotes.
· Schedule, coordinate, and dispatch jobs to our moving teams efficiently.
· Act as the primary liaison between customers and drivers, providing updates and resolving issues in real-time.
· Maintain accurate and up-to-date job sheets, work records, and driver logs.
· Generate and send invoices and process customer payments.
· Manage and respond to leads from various channels promptly.
· Identify and suggest improvements to optimize booking and support processes.

What We Offer:

· Competitive Salary: A monthly salary ranging from INR 20,000 to INR 20,800 (equivalent to INR 240,000 to 250,000 per annum), based on experience.
· Performance Bonuses: Earn incentives for each job successfully booked.
· Career Growth: This is a long-term role with clear opportunities for increased pay and responsibilities.
· Flexible Work Arrangement: Begin working remotely with a planned transition to a modern office environment in Kathua or Jammu.

Skills & Qualifications:

· Exceptional written and verbal communication skills in English.
· Proven experience in customer support, scheduling, dispatching, or logistics is highly preferred.
· Proficiency with digital communication tools (email, chat apps, WhatsApp, social media).
· Strong attention to detail, organizational skills, and a proactive mindset.
· Ability to work independently and manage multiple tasks efficiently.
· Must be willing to relocate to Kathua or Jammu, J&K in the future when required.
· Must have a reliable high-speed internet connection and a dedicated laptop/PC for remote work.

Work Hours:

· 9 hours per day. Specific shift timings will be based on Australian business hours (AEST/AEDT).

How to Apply: Ready to join our team? Please send your resume and a brief cover letter to [email protected]

We appreciate every application and will provide an individual update via email.