IRCTC Various Job Recruitment 2023
Eligible and Qualified candidates are invited to appear for walk-in-interview for engagement as ‘Hospitality Monitors’ on Contract basis for a period of 2 years (extendable to 1 year on satisfactory performance).
Selection Process:
Candidates are requested to fill in the application form (attached along with this notification) duly completing in all respects. The completed application form has to be submitted at the venue of the interview for verification along with original documents, one set of attested copies of requisite documents and two recent passport size photographs.
Interview will be conducted and based on the credentials & performance in the personal interview the candidates will be shortlisted. The offer of engagement shall be issued to the suitable candidates in the order of merit and based on number of vacancies, subject to verification of antecedents. In addition to 34 selected candidates, names of 34 candidates will be placed on Reserve Panel.
Scope of work :
To ensure compliance of company policies and standard procedures/practices.
To resolve customer/passenger care related issues and effective Complaint management.
To collect feedback, its analysis and course correction.
To ensure statutory compliance / regulations as applicable.
To supervise, train & educate the staff in efficient services.
To co-ordinate with various departments, Railways, other offices, business partners, etc.
To do the job entrusted to him time to time related with railway catering services.
General Information :
a) This engagement is purely contractual in nature and will not entitle any candidate to claim for regular/permanent employment in IRCTC.
b) Contract may be terminated by giving one month notice by either side. If performance during contract period is not found satisfactory the contract may be terminated without any notice.
c) Only Indian Nationals are eligible to apply.
d) Those working in Govt. / PSUs may apply through proper channel or submit NOC at the time of Interview or should submit proper relieving letter from present employer in the event of selection in IRCTC.
e) IRCTC reserves the right to cancel/ amend the advertisement and/or the selection process at any time without any prior notice.
f) The number of vacancies to be filled (including Reserve Panel) may increase or decrease depending on the requirement of IRCTC at the time of engagement.
g) Candidates should ensure that they fulfil the eligibility criteria prescribed for the post they have applied. In case it is found at any stage of selection process or even after engagement that the candidate has furnished false or incorrect information or suppressed any relevant information/ material facts or does not full fill the criteria, his / her candidature / services will be summarily terminated.
h) The selected candidate(s) have to furnish security deposit for Rs. 25,000/- in the form of Demand-Draft in Favour of IRCTC Ltd New Delhi.
i) No TA/DA will be paid to the candidates for attending the walk in interview.
j) Knowledge of computer (MS Office), preparation of reports is desirable.
k) Ability to solve problems and to make rational decisions.
l) Candidate can appear for interview at any one convenient place only.
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